See the complaints hiding in your Google reviews

When you enter a business name, the scanner looks it up on Google and reads the public reviews that contain written text. It needs at least three text reviews to run; star-only ratings carry no evidence to analyze. Each review is then read by an AI model with one narrow job: decide whether the reviewer describes a communication failure, and if so, which kind. The classifier sorts complaints into six types: no status updates, slow responses, wrong information about timing, promised callbacks that never came, rude or dismissive communication, and being unable to reach the business at all.

Complaints about price or workmanship are deliberately excluded unless the reviewer also describes a communication failure. The point of the autopsy is to isolate the complaints you can fix with process rather than the ones that need different work or different pricing. Each flagged review comes back with the exact quoted phrase as evidence, so you can verify every classification against the original review yourself.

What the numbers are based on

Your communication-complaint percentage is compared against an 18% baseline, the reference rate the analysis uses for a typical service business. The revenue estimate is a deliberately rough heuristic, not an audit: each communication complaint in your reviews is assumed to represent roughly three to five customers who had the same experience and simply never wrote a review, and each lost customer is valued at roughly $200 to $500 of lifetime value for a typical service business. Treat the dollar figure as an order of magnitude, not an invoice.

What to do with your result

Read the quoted phrases first; they tell you which of the six failure types is actually yours. "Never heard back" and "had to call three times" point at status updates, which proactive texting fixes directly. "Couldn't reach anyone" points at intake, a different fix. If your percentage sits above the baseline, pick the single most common issue type and change that one process. Then rescan in a few months: new reviews are the only honest scoreboard.